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Customer Service

Shipping Ordering & Payment

 

When will my order ship?

Once you place an order, it will be confirmed (& normally shipped) within one business day via email. Our typical shipping time is 24 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. To check the status of your order, click on "MY ACCOUNT" link on the bottom of this page.

What are your shipping options?

DOMESTIC shipping is currently FREE!

At 4-rth, we ship most product via USPS Priority or 1st Class Mail to the 50 United States. Puerto Rico, the Virgin Islands, P.O. Box and military APO/FPO addresses. Packages shipped via US Mail typically take no more than 1 -2 days to reach their destination once it leaves our warehouse in Los Angeles California. The packaging is 100% recyclable and is also 100% post-consumer content. Orders to homes & office buildings will mostly be shipped via Fedex 2-day - guaranteeing prompt delivery!

INTERNATIONAL: When your order ships, you will receive a shipping confirmation email with a US customs number. International shipping has a flat rate surcharge of $10.

Do you offer rush delivery?

YES: Fedex 2-day and Overnite are available if you specify in your order "notes" or email me directly @ douglas@4-rth.com.

Do you ship internationally?

Absolutely, YES. Typically, USPS would be used. Flat rate of $10 is added.

Is my order secure?

We definitely understand this concern with shopping online. 4-rth.com is committed to the complete privacy and security of your personal information. 4-rth.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your 4-rth.com password) via email.

What is your privacy policy?

4-rth.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.

How do I contact you?

Please click here to contact us 24 hrs a day, 7 days a week. OR, email me directly on douglas@4-rth.com

When will my credit card be charged?

Your credit card will be charged at the time the order is placed.

Do you accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Paypal soon to come!

Will I pay sales tax?

Only orders shipping to addresses in California are subject to California state sales tax.

Can I make changes to my order?

Orders are processed when received. Accommodations will be attempted. Please email directly to douglas@4-rth.com.

What is your return policy?

Please see our Shipping & Returns tab at the bottom of the page for details.

Do you do "private label"?

If you are interested in a "private label" relationship with 4-rth LP, please contact Douglas Donehoo via email at douglas@4-rth.com.